Marketing Cloud Sender Profiles can be set up independently from user accounts. This allows a chapter/area to have more than one sender for emails. Standard turn-around for requests is 2 business days.

Step 1: Sign in to Marketing Cloud. Determine which Business Unit the user is a member of and navigate to that business unit using the drop down

Step 2: Under Admin, find Sender Management and select Sender Profiles

Step 3: Click "Create"

Properties:

• Name - Use the Naming Convention "Chapter Name, ST - User Name"
• Description - Use the Naming Convention "reply to {teamrwb.org email}"

Sender Information:

• Select "Use the Specified Information"
• From Name - Use Naming Convention "Team RWB Chapter Name"
• From Email - Use Naming Convention "TeamRWB{ChapterNameChapterState}@email.teamrwb.org

Custom Reply Mail Management Settings:

• Select "Use Custom Settings Below"
• Select "Use Specified Information"
• Name - User Name
• Address - Team RWB email address

Click Save.