Remove Marketing Cloud User
Marketing Cloud user removal is requested by Area Directors through an Asana task or identified by using the PC/MC User Report. Standard turn-around for requests is 2 business days.
Step 1: Locate Eagle Leader in NPSP. Confirm PC/MC check boxes in System Information.
Step 2: Sign in to Marketing Cloud and navigate to Admin.
Step 3: Under Account Settings click My Users.
Navigate to user. Select the box in front of the name and click Disable. Click OK on confirmation pop-up.
Step 4: Determine which Business Unit the user is a member of and navigate to that business unit using the drop down
Step 5: Under Admin, find Sender Management and select Sender Profiles
Step 6: Locate Sender. Select the box in front of the name and click delete. Confirm delete in pop-up.
Step 7: Navigate back to Contact Record. Edit and deselect MC User in System Information. Save.